Company Information

  • Contact Information

    Modern Blaze Customer Service is available via on-site chat messages, email, and phone. Customer Service Business Hours: Monday - Friday, 10 AM - 9 PM EST (excluding holidays). Phone: (866) 713-2399 Email:
  • Do you have a showroom?

    No, we do not have a showroom. Our store is 100% online - this allows us to eliminate unnecessary expenses and pass these savings on to you by offering much lower prices compared to any retailers. Learn more about Modern Blaze here: About us
  • Do you offer any discounts?

    All our current deals and discounts can be found here:
  • Do you offer trade discounts?

    Yes. Details of the program and how to apply can be found here: Trade Membership Program.
  • Do you price match?

    No, we do not. Our goal is to offer the best possible prices to our customers while respecting agreements with our manufacturers. As an authorized dealer, we are legally obligated to not set our prices below the minimum prices provided by the manufacturers. We can not price match any other selle...
  • How can I subscribe to your Emails?

    You can subscribe to our emails by following this link.
  • How do I cancel my order?

    You can cancel your order free of charge up to 2 business days after the order was placed and if the order has not been physically shipped. If your order has been shipped, a standard return procedure applies. Submit your cancellation request to Refunds will only be issue...
  • What if my order is damaged during shipment?

    In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 24 hours after delivery of the item. You will not be responsible for the shipping costs to return or replace the item. To report dama...
  • What is Modern Blaze?

    Modern Blaze is an online retailer of modern ventless fireplaces, outdoor fire pits, and patio heaters. We believe in convenience, innovation, and serving our clients with integrity. We strive to provide the best shopping experience in the industry. Our fireplaces do not require chimneys or v...
  • What is your return policy?

    If you're not satisfied with an item that you purchased from Modern Blaze, you can return it within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Made-to-order items and items that have been used or modified in any way may not be returne...
  • Where are you located?

    Our office is located in Indiana, USA, so we are in the Eastern Time zone. Our products are shipped from several different warehouses across the US and Canada. To learn more about Modern Blaze, please visit our About us page.