What if my order is damaged during shipment?

In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you report the issue within 5 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item.

Important Note About Deliveries by Freight: If the damaged item was shipped through a freight carrier, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund of the item. It's critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.

Important Note About Freight Forwarders: If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then Modern Blaze will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list Modern Blaze on any export documentation.

To report a damage take pictures of the damaged item and the box with shipping label clearly visible and email them to us: support@modernblaze.com within 5 days after delivery.

Modern Blaze cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation about the damage on the freight delivery receipt or if the damage was reported later than 5 days after delivery.