Do you accept returns? Is there a restocking fee?
Returns due to any reason other than shipping damage or manufacturers defect are subject to a 20% restocking fee. No returns will be accepted unless processed through our Customer Service department. Non authorized returns will be refused.
Nu-Flame Bio-Ethanol Fuel returns are not allowed due to...
Do you ship to Canada and Internationally?
Yes, we do ship to Canada, however, we do not ship to International locations. If you need to ship one of our items internationally you must provide your own freight forwarder and shipping. We are happy to ship your item free of charge to your shipping company anywhere within the 48 lower United ...
What type of power is required for these products?
All our products electrical components are UL listed and many are low voltage such as our LED Lighting. All of our products run on standard USA household outlet voltage which is 120 volts a.c. also known as 110v.
What type of water should I use?
We always recommend Distilled water. Distilled water is water that has many of its impurities removed through distillation. Distillation involves boiling the water and then condensing the steam into a clean container.
The use of distilled water will dramatically cut down on the maintenance of yo...