• Are Dimplex Fireplaces easy to maintain?

    Yes. Every 2 to 3 years the light bulbs, readily available at any hardware store, will need to be replaced. You will be able to do this easily yourself. Most other fireplaces require ongoing, costly maintenance, which must be performed by qualified service technicians.
  • Are Dimplex fireplaces expensive to operate?

    No! Dimplex fireplaces and stoves operate for pennies a day. The flame uses slightly under 300 Watts of power. With an average electricity rate, the unit operates for a remarkable 3¢ per hour providing all the warmth, ambiance and romance of a fireplace. When you choose to activate the heat featu...
  • Are Dimplex Fireplaces Safe?

    Dimplex fireplaces and stoves have full electrical certification throughout North America for complete peace of mind. To ensure the safety of your family members, no combustible energy sources are used to produce the flame. This means that you never need to worry about oxygen depletion or carbon ...
  • Can a Dimplex fireplace or stove be easily relocated?

    Yes! Unlike gas fireplaces, which require venting fuel pipelines, a Dimplex fireplace or stove just needs to be unplugged! When you need a change you can move it to a different room and when you move to a new home you can take your investment with you.
  • Can I set my Dimplex fireplace up myself?

    Yes! Just take it home and plug it in! Dimplex fireplaces or stoves plug into any standard 120-volt outlet and do not require a dedicated circuit. It's as easy as plugging in a lamp! In addition, a Dimplex fireplace or stove does not require any venting pipelines for fuel or expensive professiona...
  • Can the flame be adjusted on Dimplex Fireplaces?

    Yes. Dimplex fireplaces and stoves have controls that allow you to adjust the background light and speed of the flame to create an ambiance to suit any mood. Will the Dimplex fireplace insert fit into my existing fireplace opening? The Dimplex fireplace insert is designed to fit just about an...
  • How efficient are Dimplex fireplaces and stoves?

    Dimplex fireplaces and stoves are 100% efficient. All of the energy supplied to the unit is converted into heat, which stays in the room to keep you warm. Many gas fireplaces advertise 70-80% efficiency. This means that 20-30% of the energy supplied to the units is vented outside.
  • The flame of Dimplex Fireplaces look so real. How does it work?

    Dimplex has developed a patented technology which provides a realistic, wood-burning flame.
  • Where can I find an authorized Dimplex service depot?

    We do not have authorized service depots. Please call Dimplex tech support at (888) 346-7539. They will ask for your model and serial number, they will then ask a few questions and diagnose your problem over the phone. They will send parts as per your warranty. If your unit has a service warranty...
  • Where can I find the owner’s manual for my Dimplex Fireplace?

    All product manuals are available on our website. They are found on "Downloads" section of each product page.
  • Where can I put a Dimplex fireplace or stove?

    You can put a Dimplex fireplace or stove in just about any indoor area as long as it is clean and dry. Whether you want to add ambiance to your living room, family room, bedroom, kitchen, foyer or dining room, as long as there's an outlet, there's no problem! Dimplex fireplaces are perfect for si...
  • Will a Dimplex fireplace or stove provide warmth and comfort in any room - large or small?

    Dimplex fireplaces and stoves distribute a warm, gentle, even heat over a wide area by means of a silent fan-forced heater. It will produce about 5115 BTU of total heat.* So, working in conjunction with the home's primary heating system, Dimplex fireplaces and stoves are capable of taking the chi...
  • Will the Dimplex flame operate without heat?

    Yes! The Dimplex flame and heater operate independently of each other. This means you can enjoy the ambiance of a realistic flame all year round! In many gas units, the flame cycles off as the room temperature rises and you lose the flame effect until the room cools down again. In smaller rooms, ...