Do your fireplaces have any guarantee?

Yes, most manufacturers we work with offer a 12-months and more manufacturer warranty on their products, excluding accessories and ex-display items. We are confident that the products we supply are of a high quality and that you will be pleased with them. We also believe in providing the highest standard of customer service and products free from manufacturer's faults in performance or appearance.

If a product develops a fault within the warranty period, please contact the manufacturer directly. Some of the manufacturers offer online warranty registration, you can find this information on our website: http://modernblaze.com/pages/warranty-registration.

Please note that misusing your fireplace (for example: overfilling ethanol fireplace with fuel or using a wrong fuel with a higher percentage of alcohol) will void your guarantee and you will not be eligible for a replacement. Make sure to read the product manual before you start using your fireplace.

To check the warranty on a particular item, click on the warranty tab on the product page.