In the unlikely event that an item you ordered arrives damaged, you may return the item for a replacement or a full refund, as long as you:
- Notate the damage on the delivery receipt (for heavier and bulkier items shipped via Freight).
- Report the issue within 24 hours after delivery of the item.
For full instructions on receiving your shipment, please refer to our shipping policy. To report damage take pictures of the damaged item and the box with shipping label clearly visible and email them to us: email@example.com within 24 hours after delivery.
For more information: Shipping Policy