While we do our best to process return requests in a timely manner, please allow us two to three weeks to process your return as we have to wait for the item to be returned and inspected before issuing any refunds. This excludes your financial institution's processing time for the amount to be credited back to your account.
Here's the return process:
- The unit must be unused, in its original packaging and in good, sellable condition.
- We will arrange for the return shipping but we do require that items that are more than 50 lbs. must be placed on a pallet with strapping to avoid damages. You may use the same pallet that came with the unit.
- Once the unit is received, inspected and confirmed in good sellable condition, we will process your refund